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Outsourcing Your Support Services? Read Up
Here's a blog entry I stumbled across today while trying to figure out why my phone doesn't download my hotmail messages any more. Give "Goodbye Hotmail!" a read if you have time -- what a story.
The ruler of the house had a very similar problem with hotmail, and I imagine we're not alone. Her experience was that since she decided not to continue her hotmail service, they decided she never could continue whether she wanted to or not. Sound stupid? It was incredibly stupid, but that's the answer she got.
The whole point of hotmail was that it was free. Free, as in costing no money. By trying to implement a profit model, Microsoft is killing their own business model. What a bunch of maroons. GMail is going to eat them alive.
Boy, that guys a friggin jerk.
Yeah. I was very tempted not to use his story, but sometimes customers can be a jerk. The common use of the form emails to talk to the guy and the failure for the various people to keep up to date with the case seemed very poor quality, even for dealing with jerks. But you're right -- the guy was definitely obnoxious and annoying. There really wasn't much they could do for him: he was on a rant more than anything else.