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Department of Defense Agency Uses MAT for Six Sigma Effort
The Defense Commissary Agency, as part of their modernization, re-engineering, and process improvement efforts, has decided to use the Markham Assessment Tool to identify key areas for improvement.
"We plan on using the MAT to identify key elements of the Voice of the Customer," says Victor Claar of DeCA, "getting buy-in and managing perception is a critical factor in project success."
The tool allows DeCA to identify the areas that the employees feel need the most attention. Using a "pull" approach to process improvement is expected to give returns a magnitude greater than traditional "push" organizational change.
Tying the qualitative nature of the MAT with the hard data of a Six Sigma effort maximizes the power of both. Combining this with a business model of the organization allows for a process for continuous process risk identification and improvement.
"Putting together a business model was a lot of work," says Gordon Jones, Chief of Systems Operations, "but having a master model of our business gives us abilities to manage our IT investments more effectively"
Currently the MAT is being piloted in the equipment inventory and management Lean Six Sigma team. For further information, contact Daniel Markham.
The MAT program appears to be becoming an important useful element for governmental agencies. Great Job Daniel.