Synchronicity: It's Never There

One of the things that amaze me the most about giving the MAT to a large organization is that there is always a huge difference between how process quality is perceived by different groups. Producers most often think process quality is much better than consumers. Management usually thinks it's better than workers. You would think that if there's one thing that people could agree on, it's "how well are we following our own recipe?" but that's not the way it works.