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The Other Slashdot Effect

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When I first started leading large teams, up in New England several years ago, I was responsible for brining in the best-of-the-best. The client had a bad problem and was willing to spend some money to fix it. So I helped hire a great team. (I had two teams, a redesign team and a maintenance team). But I noticed something funny: whenever I said anything, about fourteen people would tell me I was wrong. Now I'm not the sharpest knife in the drawer, but I was batting zero with this group -- every time I opened my mouth it seemed I was misinformed. I finally learned what caused this problem -- it's a fascinating glimpse into human nature.

I also noticed the same thing on the internet board Slashdot, which I like a lot. It's full of smart, technically-inclined people from all over the world. When I first started posting, I would only post about once a week, and then only if I was absolutely sure I had something interesting, new, proven, etc to share. What I found was, no matter how well thought-out and constructed my post, once again I was always in the wrong. Spelling errors were brought out; incorrect use of terms was analyzed. Sometimes I was just insulted, for seemingly no reason at all. What the heck was going on?
By this time I had it figured out, so the other Slashdot Effect did not bother me (The original Slashdot effect is when a new site is posted in discussion on Slashdot, so much traffic hits the server that it goes down)
What was going on? Am I actually a complete moron who can say nothing useful? (Rhetorical question only!)
What was happening on that job, and what happens in a lot of groups with really smart people, is human nature. Smart people are usually driven to read and learn and excel in their field. There are a lot of things that can drive people to do this, but in some way it is tied to individual pride: pride of knowledge, pride of analytical skill, etc. Smart people, it turns out, are used to being smart! They're used to being the person in the room that spots the logic flaw, or is able to recite obscure historical information that is germane to the discussion. Part of the life of being a smart person is a constant "jockeying" to continue to be useful. To continue to have the best input into any conversation.
When I was in New England, I never did figure this out. And it drove me crazy. Here I was trying to provide clear analysis and logical input and decision-making abilities (after all, hey, I'm a smart person too!) and all I got was what I thought was a "hard time" from the team.
Later, I figured it all out. Just a couple years later I was working with a tactical military hardware company. Talk about smart people! It was full of software guys and EEs. Many had advanced degrees. The supervisor of this menagerie had a very simple stratagem: he asked questions. He never stated an opinion or got into a logical discussion: that would have been a disaster for the team (he managed about 90 people, as I recall). Instead, he would just ask gentle questions of his team, sometimes taking them aside one-on-one. His questions would gently guide them towards the discussion he wanted to have. It's funny -- I don't think anyone else actually picked up on this aside from me, the reason being I had suffered through this before. Sometimes the best lessons are the ones you learn the hard way.

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5 Comments

Your website breaks when you change the font size!!!!! And you are wrong in other ways that i cant be arsed to say because I am so right* :D

*i may be wrong

No no, that theory is completely wrong. Asking questions annoys me.

err, I was directed here through reading slashdot. what's the cyber-equivalent of a I'm-not-happy-being-directed-here reaction? Do sites that use or link slashdot expect increased popularity from geeks?

Works didn't it? I came here from Slashdot as well. Interesting thought, I've came accross situations like that before as well, but fortunately the team I worked with on a daily basis didn't drive each other crazy. Well most of the time anyway.

The thing is - you are wrong here. Slashdot isn't fully of really smart people. It's full of morons and schoolkids who think are experts in a field they actually know little about.

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This page contains a single entry by Daniel published on July 4, 2005 3:30 PM.

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Daniel Markham